Shipping policy

Countries we deliver to

We deliver to mainland France (Corsica included), Belgium, Germany, Spain, Italy and the Netherlands.

Monaco and the French overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte and overseas collectivities) are not served for now, nor are other countries.

Delivery methods and carriers

At the Delivery step of your order, you first choose between two methods, each shown with its starting price ("from"):

• Pickup point: your parcel waits for you at a pickup point or parcel locker you choose from the list of points near your address;
• Home delivery: your parcel is delivered to the address you entered.

You then choose a carrier among those offered for that method; the cheapest one is preselected. We work with Mondial Relay, Colissimo and Chronopost: the carriers offered depend on your address and on the weight of your parcel. When two carriers of the same method announce the same delivery time, only the cheaper one is offered.

Shipping costs

Shipping costs depend on the method, the carrier, the country and the weight of your order. Shipping is never free. The price is shown for each carrier before payment, and that is exactly the amount you are charged.

The "delivery from" price shown on the pack pages is that of the cheapest pickup point delivery for a single pack.

Preparation and dispatch

Your magnets are printed and packed in our workshop. Any order paid before 3 pm on a working day (Monday to Friday, public holidays excluded) is shipped the same day. An order paid after 3 pm, on a Saturday, a Sunday or a public holiday is shipped on the next working day.

Delivery times

The time shown for each carrier when you choose is the transit time, counted from dispatch. It is an estimate calculated by the carrier from its recent deliveries: it is indicative and not guaranteed.

In any case, we undertake to deliver your order no later than 30 days after you place it (see "Delivery more than 30 days late" below).

Tracking and pickup point collection

As soon as your parcel is shipped, you receive an email with its tracking number.

For pickup point delivery, the carrier lets you know when the parcel has arrived. You collect it with an identity document, within the time stated in the carrier's message.

Wrong address or uncollected parcel

If your parcel comes back to us because the address entered was incomplete or wrong, or because it was not collected from the pickup point in time, we will contact you. We can send it again once new shipping costs are paid. As the magnets are made from your photos, they are not refunded in this case.

Lost, damaged or incomplete parcel

Your parcel travels at our risk until you take possession of it (article L216-4 of the French Consumer Code).

• Damaged or incomplete parcel: let us know within 14 days of receiving it, with photos of the parcel and the magnets.
• Lost parcel: a parcel is considered lost when the carrier declares it lost, or when its tracking has not changed for 10 working days. Let us know within the following 14 days.

Write to contact@cherlyprints.com with your order number. We send you a free reprint, shipped within 2 working days of your report, without waiting for the end of the carrier's investigation, which we handle. A refund is only made in the cases provided for by law: see Returns & Refunds. A parcel that is simply late and whose tracking is still moving does not qualify for this procedure: see "Delivery more than 30 days late".

These 14 days are the time limit of our fast-track procedure: after that, you keep the legal guarantee of conformity described in our terms and conditions of sale. A printing defect or a defective magnet follows the same procedure: see Returns & Refunds.

Delivery more than 30 days late

If your order has not been delivered 30 days after it was placed, you can give us formal notice to deliver it within a reasonable additional period and then, failing that, cancel the sale and be refunded, under articles L216-2 and L216-3 of the French Consumer Code (see our terms of sale).