Contact us
A question about your magnets or your order? We are here to help.
Before you write
You may find the answer right away:
- Track your parcel: the tracking link is in the shipping email, and in My orders if you have an account.
- Damaged or badly printed magnet, lost parcel: see Returns & Refunds.
- Delivery times and costs: see our shipping policy.
- Your data and your photos: see our privacy policy.
- Cancel an order: write to us as soon as possible (see "Refunds and cancellation" on the Returns & Refunds page).
Write to us
Write to us at contact@cherlyprints.com. If your question is about an order, include its number: you will find it in the confirmation email.
We reply within 24 hours on working days (Monday to Friday, excluding public holidays). For a claim that needs to be checked, we commit to replying within 5 working days at most.
Send an emailOur details
CherlyPrints' full contact details are given in our legal notice.